New York State’s policy is to provide language access to public services and programs. If you feel that we have not provided you with adequate interpretation services or have denied you an available translated document, please ask for our complaint form to give us your feedback. 

Please call us at (800) 624-4143, (M-F, 9:00 am - 5:00 pm), for free language assistance services. 

Language Access Resources for English Speakers:

Available Translated Resources:

Keyword Title Document Type Initial Issuance Date Updated/Revised
Language Access

Access to Services in Your Language: Complaint Form

Language Access Complaint Form

Form Sep 2013
Administrative Appeals Process for Substantiated Cases of Abuse and Neglect

Administrative Appeals Process for Substantiated Cases of Abuse and Neglect

Administrative Appeals Process for Substantiated Cases of Abuse and Neglect

FAQ Jul 2014 January 2014
Code of Conduct

Code of Conduct Form

Code of Conduct Form

Form Jun 2013 January 2016
Background Checks FAQ Jun 2014 January 2013
Jonathan’s Law

Frequently Asked Questions - Jonathan's Law

Jonathan’s Law FAQs

FAQ Jul 2014 January 2014
Justice Center

Governor Cuomo Announces Opening of Justice Center

Justice Center Announcement

Press Release Jul 2013
Jonathan’s Law

Jonathan’s Law Incident Notification and Records Access: A Guide for Individuals. Parents and Legal Guardians

Jonathan’s Law Incident Notification and Records Access: A Guide for Individuals. Parents and Legal Guardians

Brochure Jun 2014 January 2014
Individual and Family Support

Justice Center Resource Card

Justice Center Resource Card

Brochure May 2016 May 2016
Vulnerable Persons’ Central Register (VPCR) Hotline

Keeping People with Special Needs Safe is Everyone’s Responsibility

Keeping People with Special Needs Safe is Everyone’s Responsibility

Poster Apr 2016
Reporting Information

Partnering to Protect People with Special Needs - A Guide for Reporting Abuse and Neglect

Partnering to Protect People with Special Needs - A Guide for Reporting Abuse and Neglect

Brochure Sep 2016 September 2016

Services for Crime Victims, Witnesses and Families

Services for Crime Victims, Witnesses and Families

Mar 2017 March 2017
Vision Statement

Statement of Vision, Mission, Values and Guiding Principles

Vision Statement

Jun 2013